Case Knife Outlet Shipping Policy:

Shipping your product to you in the quickest most
efficient manner is a top priority for Case Knife
Outlet. We offer two different options for you to
choose from: USPS Priority, 2-3 Business Day Delivery
or USPS Express, Next Day delivery to most areas of the
United States. Your item(s) will be packaged in such a
way as to prevent any damage. If shipping damage occurs
please contact us within 2 days of receiving your
shipment. We want you to be completely satisifed with
you experience at Case Knife Outlet.


Case Knife Outlet Return Merchandise Authorization
(RMA) Policy:

Case Knife Outlet (CKO) accepts returns for NON-
DEFECTIVE items purchased from Case Knife Outlet only.
You must send ALL DEFECTIVE items to the Case Factory
to the address below. If the item was purchased
directly from CKO or the CKO website, and if you are
not satisfied with the original condition and/or
performance of your purchased item, you may return the
item to us within 30 days. To qualify for a refund, you
must obtain a RMA number. Contact us on our Toll-Free
number 1-800-479-4393 or via email
(site@caseknifeoutlet.com) to receive a return
merchandise authorization number (RMA) and
instructions.

Note the following:
1. To obtain the RMA number, please provide us with the
order number, name, address, phone number, date of
purchase, and reason for the return.
2. Returns must include the original invoice or packing
slip with the RMA number written clearly on the
original invoice and written clearly on the bottom left
corner of returned package. We will not accept returned
merchandise without a return merchandise authorization
(RMA) number. Returns received without authorization
will not be processed for a refund and will be returned
to sender.
3. All returns must be shipped in a sturdy box, no
envelopes of any type will be accepted.
4. Once you receive an RMA number, you may return
unused items, in the original box with all accessories,
warranty cards, owner's manuals, etc. within 10 days of
delivery for a refund. ALL non-defective returns will
be assessed a 20% restocking fee.
5. Returns without the complete original packaging slip
will not be accepted.
6. Shipping and handling is non-refundable.
7. Shipping for returned merchandise must be pre-paid
by the customer.
8. Please allow 4-6 weeks from the date we receive the
return for a credit.
9. Returns must be shipped to us via UPS or USPS
Priority Mail for tracking/confirmation purposes. We
assume no liability for loss or damage of returned
packages or goods, therefore we recommend you purchase
insurance from your shipper.



Please ship ALL NON-DEFECTIVE merchandise to the
following address:

Case Outlet
RMA DEPT:
6255 Hwy 269
Parrish, AL 35580-3831

Please ship ALL DEFECTIVE merchandise to the following
address:

W.R. Case & Sons Cutlery Co.
PO Box 4000, Owens Way
Bradford, PA 16701

Please call us to recieve an RMA number. Currently we
can only send out RMA numbers via United States Postal
Service.