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Case Knife Outlet Returns Policy
Return Policy / Shipping
Case Knife Outlet Shipping Policy: Shipping your product to you in the quickest most efficient manner is a top priority for Case Knife Outlet. We offer different options for you to choose from: USPS Priority Mail is a 2-3 Business Day Delivery or USPS Priority Mail Express is a 1-2 Business Day Delivery to most areas of the United States. Your item(s) will be packaged in such a way as to prevent any damage. If shipping damage occurs please contact us within 2 days of receiving your shipment.
We want you to be completely satisfied with you experience at Case Knife Outlet. Case Knife Outlet Return Merchandise Authorization (RMA) Policy: Case Knife Outlet (CKO) accepts returns for NON-DEFECTIVE items purchased from Case Knife Outlet only. You must send all DEFECTIVE items to the Case Factory to the address below.
If the item was purchased directly from CKO or the CKO website, and if you are not satisfied with the original condition and/or performance of your purchased item, you may return the item to us within 10 days of receipt. To qualify for a refund, you must obtain a RMA number. Contact us 205-686-7895 to receive a return merchandise authorization number (RMA) and instructions.
Note the following:
Notice: All orders or partial orders canceled by the customer that have not shipped will incur a 10% cancelation fee.All refused shipments shipping charges are non refundable and free shipping charges will be deducted from actual total.
Please ship ALL NON-DEFECTIVE merchandise with your RMA to the following address: Case Outlet RMA DEPT: 6255 Hwy 269 Parrish, AL 35580-3831 Please ship all DEFECTIVE merchandise to the following address: W.R. Case & Sons Cutlery Co. PO Box 4000, Owens Way Bradford, PA 16701 Please call us to receive an RMA number. Currently we can only send out RMA numbers via United States Postal Service.Item numbers with an X or XX denotes discontinued item and all sales are final no returns on these items. All cancelled pre-orders will incur a 20% restocking charge. This applies to cancelled pre-orders. Shipped pre- orders are non returnable.
|Smart Shipping: Expedited $4.99 shipping on orders under $49|
Store Hours: 8:00AM to 5:00PM Central Mon-Fri.
Saturday from 8:00AM to 12:00PM
Closed Sundays and Federal Holidays
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